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Service Excellence

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The Service Culture Playbook

This book challenges all owners and managers within any service industry, and all instructors within schools of hospitality to take a cold-bloodedly honest look at their own service standards and practices and make course corrections as needed so they can play to win!


  • Learn about the core deliverables at the heart of Service Excellence

  • Discover the five (5) basic plays that every leader needs to run daily within any service organization

  • Hear true story examples of what does and does not constitute excellence in service.

  • Discover the magic of building a service culture within your business.

Sampling of Available Keynotes/ Workshops/ Lunch-N-Learns


Want to book me for a speaking engagement to help unlock service excellence in your organization?

Keynotes and workshops available 

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