The Service Culture Playbook
This book challenges all owners and managers within any service industry, and all instructors within schools of hospitality to take a cold-bloodedly honest look at their own service standards and practices and make course corrections as needed so they can play to win!
Learn about the core deliverables at the heart of Service Excellence
Discover the five (5) basic plays that every leader needs to run daily within any service organization
Hear true story examples of what does and does not constitute excellence in service.
Discover the magic of building a service culture within your business.